Managing Time Or Doing Time

Managing your phone time especially when your doing business online at home can be a date with disaster. No matter what type of business you’re in, you’ll find a number of reasons you need to use a telephone.  You may need to reassure a client who needs to hear a real human voice or  talk to a colleague about a situation that requires more immediate attention. The problem is, however, that phone use, can be stressful and cause you plenty of problems, especially if you let it get out of control.

For many of us, nothing seems simpler than calling someone up to chat.  While we may intend for the call to be short and professional, there is a good chance that you’ll spend a lot longer on the phone than you thought you  would, and before you know it, the day has sped by and your efficiency has gone out the window. The work you intended (your intentions are always good in the beginning aren’t they?) to get done is put off until later.  Have you ever experienced this?  Most of us don’t think about the phone as a source of stress.  But if it’s effecting your business and the bottom line then the phone use may be out of control and a cause of stress.

How much time are you spending on the phone?   When you’re on the phone, you’re breaking your concentration. Once you finish the call and head back to the task at hand, it takes about a half an hour to refocus on what you were doing prior to the call.  If you put together all the time you devote to calls during the course of the day, from getting the number, to talking on the phone, to getting back to work how long does it take?  The time that you actually spend “on the phone” just might surprise you.

If you have to be on the phone to do business i.e. call prospects frequently just the opposite is true.  You can evaluate your productivity by how much time is spent avoiding the phone. Even if you live with your phone in what seems like attached to your ear. In order to combat the time wasting telephone and start making your phone calls and make your other tasks more productive for your business, try putting this practice into place:

• Determine how often do you take calls
• Are the number of call detracting you from your work or contributing to your bottom line
• Does the phone ringing distract you and you feel the need to find out who’s calling

Here are some tips control phone use:

• Turn the ringer off if the phone ringing is distracting
• Set up the times when you will make your calls
• Set up a rough call time limit based on your average call time
• Make sure you know  what topics need to be discussed before you call

The phone is a tool to make your business more productive.  If that’s not happening, it’s time to develop a better use of this invaluable tool.   Remember, your time is precious and your business is important, so don’t let the telephone distract you anymore than it has to.